Frequently Asked Questions
Answers to the most common questions we receive
How do scheduled deliveries work?
Are there accessorials & fees for certain shipments?
Who are Mothership's LTL providers?
How do automatic accessorials work?
What is a booking fee?
Amazon FBA Appointments Overview
Recognized Amazon FBA Locations
LTL Carrier Scorecard
How does Mothership’s National LTL service work?
Can I add the NMFC code to my quote?
Can I add a freight class to my quote?
Why was I placed on a waitlist?
Why do you need my information?
Why do I need to provide a DOT number?
Can I route my own shipments with the Mothership app?
How do I set up Load Profit Tracker?
Updates to the pick-up stop arrival process
What shipment changes can I make in the app at pick-up?
Updates to the delivery stop process
How does driver assist at delivery work?