Frequently Asked Questions
Answers to the most common questions we receive
Tradeshow shipping requirements
How do I set a delivery appointment?
How do scheduled deliveries work?
How do I purchase additional coverage for my shipment?
What is volume pricing?
What is a guaranteed shipment and how can I book one?
Why was my National LTL Partner Carrier shipment excluded from guaranteed service?
How to get a quote
How do I set a delivery appointment? (National LTL Partner Carriers)
Will my freight fit?
I received a "no rates found" error message.
I'm having trouble inputting my address while I'm quoting.
Will you deliver my freight inside?
Does Mothership accommodate will call pick-up?
Are there accessorials & fees for certain shipments?
Who are Mothership's National LTL Partner Carriers?
How do automatic accessorials work?
What is a booking fee?
Amazon FBA Appointments Overview
Recognized Amazon FBA Locations
LTL Carrier Scorecard
Can I add the NMFC code to my quote?
Can I add a freight class to my quote?
Can I add accessorials to shipments in a route?
How do I reschedule the pick-up window for my shipment?
How does tracking work?
How do I book a Multiple Shipment?
What does the "shipment status" mean?
Can I dispute the late delivery for a shipment with a National LTL Partner Carrier?
How long will my shipment take to deliver?
How can I share the tracking information for my shipment?
What commodities are excluded from FreightProtect™ coverage?
Find and print your bill of lading (BOL)
What's the difference between FreightProtect™ coverage and standard coverage?
Same-day zones
Why is my shipment delayed?
How can I track my local shipment?
How to file a claim
Where is my carrier?
Can I add accessorials to shipments in a route?
How do I add or remove cargo to my shipment after it's booked?
What happens if my freight isn't ready for pick-up when the carrier arrives?
Why National LTL Partner Carrier pick-ups might roll over to the next day.
What happens if my shipment is already in transit and I need to change the delivery address?
What if I need to cancel my shipment?
Will my shipment be picked up/delivered today?
Why did the pick-up or delivery date for my shipment change?
Will I receive a photo confirmation of my shipment's delivery?
Where can I find the Certificate of Insurance (COI) for my shipment?
How is Freight Class Calculated?
How does wait time work?
How are fuel surcharges calculated?
What is a “Carrier Bill Processing Fee” and why was I charged?
How do I make payments in the dashboard?
I got an email saying my account might be suspended; what should I do?
How do account credits work?
How can I download a statement of account or invoice?
What is a statement of account?
What should I do if I can't find a shipment in the dashboard?
Adding and changing payment methods
Why was I charged an additional fee?
How do I access billing from the online dashboard?
What is a rebill, and how can I avoid it?
Where can I find my invoices?
How do I track a National LTL Partner Carrier shipment?
How to review and dispute rebills
How to download past-due invoices
How do I load funds into my account through Prepay?
Available Payment Methods
Can I unsubscribe from Mothership emails?
What holidays cause service interruptions?
What commodities are excluded from FreightProtect™ coverage?
What is a commercial invoice?
What's the difference between FreightProtect™ coverage and standard coverage?
What are the different types of transit/carriers?
What is the Mothership Carrier Network?
Can I ship out of state?
Accepted and prohibited freight (Mothership Carrier Network)
How does same-day delivery work?
How Your Mothership Inbox Works
What can I download with Document workflows?
How do I access Mothership's API tokens?
Weather Alerts
Updates to Freight Protect Policy
Why isn't the dashboard loading properly?
How to share product feedback
Guide to shipping lithium ion batteries (Hazmat)
Why was I placed on a waitlist?
Why do you need my information?
What do I need to become a Mothership carrier?
Why do I need to provide a DOT number?
Mothership's single-device policy
Can I route my own shipments with the Mothership app?
How do I set up Load Profit Tracker?
Updates to the pick-up stop arrival process
What shipment changes can I make in the app at pick-up?
Updates to the delivery stop process
How does driver assist at delivery work?
How Do I Submit a Return in the Carrier App?
How to change arrival windows in the Mothership app
Why might I not be receiving shipment offers or accessing features on my Mothership account?