Mothership

Answers to the most common questions we receive

Frequently Asked Questions

Your guide to scheduling deliveries with our appointment request feature

How do scheduled deliveries work?

Are there accessorials & fees for certain shipments?

Learn about the national carriers that service LTL shipments on our platform.

Who are Mothership's LTL providers?

How do automatic accessorials work?

Everything you need to know about Mothership's booking fee.

What is a booking fee?

Everything you need to now about Amazon Appointments at Amazon FBA warehouses

Amazon FBA Appointments Overview

Mothership will require an Amazon appointment for the following locations

Recognized Amazon FBA Locations

See how carriers rank against each other in on-time performance & claim rates. Learn more about each carrier's strengths and services.

LTL Carrier Scorecard

Everything you need to know about Mothership's next-generation LTL service.

How does Mothership’s National LTL service work?

Can I add the NMFC code to my quote?

Can I add a freight class to my quote?

Quoting and booking questions

Learn about the ins and outs of tracking single shipments in the dashboard.

How does tracking work?

Follow the steps in this article to create routes, instant quotes, and a Mothership Manifest.

How do I book a Multiple Shipment?

Everything you need to know about your shipment’s updated ETA.

Why did the pick-up or delivery date for my shipment change?

Shipments covered by FreightProtect include a digital COI.

Where can I find the Certificate of Insurance (COI) for my shipment?

What is freight class, and how is it calculated at Mothership?

How is Freight Class Calculated?

Shipment questions

Mothership dynamically calculates fuel charges based on weekly fuel pricing data from the U.S. Energy Information Administration.

How are fuel surcharges calculated?

How to choose and change your payment method, connect a credit card, a bank account via Plaid, or use micro-deposits.

Adding and changing payment methods

How to download past-due invoices

Billing questions

Everything you need to know about the different types of email subscriptions available from Mothership.

Can I unsubscribe from Mothership emails?

Your all-in-one notification center for important updates. This article will help you set your notifications and navigate your inbox.

How Your Mothership Inbox Works

Learn how to use the Document workflows feature to simplify document management for the whole team.

What can I download with Document workflows?

Stay updated on the latest weather impacts affecting freight operations.

Weather Alerts

Updates to Freight Protect Policy

Why isn't the dashboard loading properly?

General questions

Carriers are placed on waitlists if they are not in an active same-day zone or have been inactive during their onboarding process.

Why was I placed on a waitlist?

Beyond validating your legally required documentation, we also use your information to help you get the best offers.

Why do you need my information?

All carriers on the Mothership network are required to provide a DOT number. Here's why we need it:

Why do I need to provide a DOT number?

Everything you need to know about adding shipments to your Mothership daily schedule.

Can I route my own shipments with the Mothership app?

Everything you need to know about tracking and managing your expenses and earnings.

How do I set up Load Profit Tracker?

Updates to the pick-up stop arrival process

Learn how the new in-app tools streamline problem resolution at pick-up stops.

What shipment changes can I make in the app at pick-up?

Updates to the delivery stop process

What you need to know about getting paid for driver assist in the Mothership Carrier App

How does driver assist at delivery work?

How Do I Submit a Return in the Carrier App?

Carrier questions

Find answers and get help from Intercom Support and Community Experts

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