Frequently Asked Questions
Answers to the most common questions we receive
Tradeshow shipping requirements
How do I set a delivery appointment?
How do scheduled deliveries work?
How do I purchase additional coverage for my shipment?
What is volume pricing?
What is a guaranteed shipment and how can I book one?
Why was my National LTL Partner Carrier shipment excluded from guaranteed service?
How to get a quote
How do I set a delivery appointment? (National LTL Partner Carriers)
Will my freight fit?
I received a "no rates found" error message.
I'm having trouble inputting my address while I'm quoting.
Will you deliver my freight inside?
Does Mothership accommodate will call pick-up?
Are there accessorials & fees for certain shipments?
Who are Mothership's National LTL Partner Carriers?
How do automatic accessorials work?
What is a booking fee?
Amazon FBA Appointments Overview
Recognized Amazon FBA Locations
How does Mothership’s National LTL service work?
Can I add the NMFC code to my quote?
Can I add a freight class to my quote?
Can I add accessorials to shipments in a route?
How do I reschedule the pick-up window for my shipment?
How does tracking work?
How do I book a Multiple Shipment?
What does the "shipment status" mean?
Can I dispute the late delivery for a shipment with a National LTL Partner Carrier?
How long will my shipment take to deliver?
How can I share the tracking information for my shipment?
What commodities are excluded from FreightProtect™ coverage?
Find and print your bill of lading (BOL)
What's the difference between FreightProtect™ coverage and standard coverage?
Same-day zones
Why is my shipment delayed?
How can I track my local shipment?
How to file a claim
Where is my carrier?
Can I add accessorials to shipments in a route?
How do I add or remove cargo to my shipment after it's booked?
What happens if my freight isn't ready for pick-up when the carrier arrives?
Why National LTL Partner Carrier pick-ups might roll over to the next day.
What happens if my shipment is already in transit and I need to change the delivery address?
What if I need to cancel my shipment?
Will my shipment be picked up/delivered today?
Why did the pick-up or delivery date for my shipment change?
Will I receive a photo confirmation of my shipment's delivery?
Where can I find the Certificate of Insurance (COI) for my shipment?
How is Freight Class Calculated?
How are fuel surcharges calculated?
I was charged an "admin fee" and what is it?
How do I make payments in the dashboard?
I got an email saying my account might be suspended; what should I do?
How do account credits work?
How can I download a statement of account or invoice?
What is a statement of account?
What should I do if I can't find a shipment in the dashboard?
Adding and changing payment methods
Why was I charged an additional fee?
Where can I find my invoices?
How do I track a National LTL Partner Carrier shipment?
How to download past-due invoices
How do I load funds into my account through Prepay?
Can I unsubscribe from Mothership emails?
What holidays cause service interruptions?
What commodities are excluded from FreightProtect™ coverage?
What is a commercial invoice?
What's the difference between FreightProtect™ coverage and standard coverage?
What are the different types of transit/carriers?
What is the Mothership Carrier Network?
Can I ship out of state?
What can I ship?
Is my freight covered by insurance?
How does same-day delivery work?
How Your Mothership Inbox Works
What can I download with Document workflows?
How do I access Mothership's API tokens?
Weather Alerts
Updates to Freight Protect Policy
Why isn't the dashboard loading properly?
Why was I placed on a waitlist?
Why do you need my information?
What do I need to become a Mothership carrier?
Why do I need to provide a DOT number?
Mothership's single-device policy
Can I route my own shipments with the Mothership app?
How do I set up Load Profit Tracker?
Updates to the pick-up stop arrival process
What shipment changes can I make in the app at pick-up?
Updates to the delivery stop process
How does driver assist at delivery work?
How Do I Submit a Return in the Carrier App?
How to change arrival windows in the Mothership app
Why might I not be receiving shipment offers or accessing features on my Mothership account?