Mothership

Mothership dynamically calculates fuel charges based on weekly fuel pricing data from the U.S. Energy Information Administration.

How are fuel surcharges calculated?

Here's what it means and why it was applied to your shipment.

What is a “Carrier Bill Processing Fee” and why was I charged?

Customers can easily make invoice and statement payments directly through our platform.

How do I make payments in the dashboard?

I got an email saying my account might be suspended; what should I do?

Everything you need to know about where to find credits on your dashboard and how they work.

How do account credits work?

You can download these directly through the dashboard.

How can I download a statement of account or invoice?

Our statement of account billing feature lets you see all of your paid and unpaid invoices for the last 3 months.

What is a statement of account?

What should I do if I can't find a shipment in the dashboard?

How to choose and change your payment method, connect a credit card, a bank account via Stripe, or use micro-deposits.

Adding and changing payment methods

Details of all the charges that can be incurred on your shipments.

Why was I charged an additional fee?

Everything you need to know about our simplified billing process.

How do I access billing from the online dashboard?

Where can I find my invoices?

Everything you need to know about tracking your long-haul shipments in our real-time tracking dashboard.

How do I track a National LTL Partner Carrier shipment?

How to download past-due invoices

How do I load funds into my account through Prepay?

Overview of accepted payment methods and associated fees.

Available Payment Methods

Peter P.

Billing questions

Find answers and get help from Intercom Support and Community Experts

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