Digital invoices pertaining to each shipment will become immediately available upon delivery via your online dashboard.
Once logged in, click Billing in the left-hand of the dashboard to navigate to the invoices tab.
Find a visible shipment or use the search function to locate a particular shipment by entering your shipment ID or a keyword associated with your shipment (e.g. business name).
Once you find the shipment you're looking for, select "Download PDF." You can only download 20 invoices instantly. If you require more than 20 invoices at once, we'll send a download link to your account's email.
Billing statements display your account’s previous balance along with a breakdown of any new charges. You may see additional fees for accessorials or incidentals added after the shipment was booked. If a rebill is issued, you’ll receive an email outlining the charge details. Once the rebill is finalized — either because it was accepted or a dispute was denied — the charge will appear on your weekly billing statement.
You can view all rebills, organized by status, under the Rebills tab on the Billing home page. For step-by-step instructions on how to review and dispute rebills, visit our guide here.
If the amounts on your bank statement do not match the amounts on your invoices, please contact support and we'll resolve your issue.