For a quick, high-level comparison of all available payment methods and fees, click here.
Adding your first payment method
Adding a payment method is required for booking shipments. Review the options below, then log in and visit Settings to add your desired payment method. It's accessed by clicking the up arrow in the top right corner of your dashboard.
Note that only those with a manager or accountant role are able to add/update payment methods.
Once you're in settings, you can select the billing tab - you'll see payment methods available, and you can easily add a new bank account or credit card.
Go to “Add a new payment method,” then select either a card or a U.S. bank account.
Option one: Link a bank account (ACH) or add a credit card instantly via Stripe
Link a bank account:
Mothership has partnered with major banks to securely connect and authenticate your bank account in seconds.
Adding a bank account allows for fast, secure payments and helps prevent hitting credit card limits for more costly shipments.
A 0.8% fee (up to $5 per payment) will apply to all ACH payments.
We partner with the following banks for easy billing:
Mothership protects all bank account transactions through Stripe. Stripe makes setting up bank payments faster, easier and more secure. Users enter their online credentials, and Stripe instantly authenticates their account.
Follow the steps below to consent to data sharing and instantly authenticate your account.
Add a credit or debit card:
Mothership accepts most major credit cards. A 3% + $0.30 processing fee will apply to all credit and debit card transactions, and to terms invoice payments made via credit card.
Mothership protects all credit and debit card transactions through Stripe. Stripe allows us to securely accept payments backed by a highly scalable infrastructure built from the ground up for redundancy, security, and velocity. Stripe is certified to the highest industry standards and has obtained regulatory licenses around the world.
To add a credit card, navigate to Add a payment method, select Card, and enter the required card and billing information.
Please note: if there is an issue with your payment method, you will see an error message appear in red below your card number.
Option two: Link a bank account (ACH) by confirming micro-deposits or a statement verification code
Don't see your bank listed or do not have access to your banking credentials when signing up for ACH? Mothership allows you to securely verify your account using micro-deposits.
Step one:
Enter your bank routing number and account number. Mothership does not store this information; it will be securely stored by our payments provider Stripe. Do not know how to find your routing number?
Here are some helpful links:
Step two: Complete verification
After submitting your bank details, you’ll be asked to complete one of the following verification methods. The method is determined automatically, and your dashboard will guide you through the correct flow.
Option A: Micro-deposit verification
You’ll receive two small deposits (each under $1) in your bank account, which will appear as pending on your bank statement
Check your bank account to find the deposit amounts
Return to the Mothership dashboard and enter the amounts to verify your account
Option B: Statement descriptor code verification
Instead of deposits, a verification code will appear in your bank statement from Stripe
This code is included in the Statement Memo field of your bank statement
Once you have obtained the code from your bank, navigate back to the payment settings page of the dashboard and enter the code to complete verification
Please note: You will only need to complete one of these methods. Follow the instructions shown in your dashboard.
Mothership does not typically offer terms for shipments - we only accept the aforementioned payment methods. However, if your freight shipping spend exceeds $500,000 yearly, please contact support in your online dashboard to discuss further.
Option three: Add prepaid funds (Prepay)
Our Prepay feature allows customers to load funds directly into their accounts through the Mothership dashboard.
You can pre-fund your account balance using several payment options— wire transfer, WeChat Pay, or Alipay— and then use your available funds to book shipments instantly.
To learn more about adding prepaid funds to your account with Prepay — including a full breakdown of how it works and step-by-step instructions — click here.
Using International Credit Cards and UnionPay on Mothership
We’re proud to support international customers by offering secure and reliable payment options, including UnionPay. As we continue to expand our international capabilities, more global payment methods will be added soon.
How to Add UnionPay as a Payment Method
Adding UnionPay is just like adding any other credit card:
Go to your Account Settings
Select “Add Payment Method”
Follow the prompts to enter your UnionPay card details
Once added, your UnionPay card will be available for future transactions.
Fees for Using UnionPay
Our credit card processor requires fees for transactions made with UnionPay; the following fees apply:
Credit Card Processing Fee: 3% + $0.30
International Card Fee: 1.5%
Currency Conversion Fee (if applicable): 1%
These fees ensure accurate processing costs for international transactions, and Mothership passes all fees directly to the credit card processor.
Fees for Other International Credit Cards
Our credit card processor requires the same international transaction fee structure for all credit cards issued outside of the U.S.:
Credit Card Processing Fee: 3% + $0.30
International Card Fee: 1.5%
Currency Conversion Fee (if applicable): 1%
These fees are based on the card’s country of issue and are standard across the industry, and Mothership passes all fees directly to the credit card processor.
Adding multiple payment methods
Multiple payment methods can be added to a single account. Once the initial payment method has been established, log in and navigate to Settings > Billing to add your additional payment methods.
Changing a Payment Method
If you've established multiple payment methods, you can easily change your desired source of payment. Log in and navigate to Billing > Payment Method, then select the bank account or card that suits your needs. This can also be done via the checkout page for single shipments.




