Rebills, often referred to as adjustment charges, are additional fees that may be applied to your less-than-truckload (LTL) shipments due to various reasons, such as weight discrepancies, dimensions, or added services. Traditionally, adjustment charges were billed to shippers immediately. Now, all shippers have a 10-day window to review their rebill and, if eligible, dispute it.
Where can I find my rebills?
You can access rebills in two places:
Option 1: Billing Dashboard
Click Billing in the left-hand menu
Select Rebills under View billing documents
Use filters (including Dispute Status) to find charges that need attention
Option 2: Shipment Tracking Page
Open the shipment
Go to Billing documents
View rebill details or submit a dispute directly from there
How do I pay a rebill?
If you agree with the charge, you can accept and pay the rebill directly in the Dashboard.
Go to Billing → Rebills.
Click into the rebill to review the charge details and supporting information.
Select Accept charge to confirm and submit payment.
Which rebills are eligible for dispute?
All rebill reasons are eligible for dispute.
How do I submit a rebill dispute?
You can submit a rebill dispute directly from the Billing dashboard or from the Shipment Tracking page under Billing documents.
To submit a dispute from Billing:
Log in to the Dashboard and click Billing in the left-hand sidebar.
Select Rebills.
Use the status filters (Action Required, Under Review, Info Needed, Waived, Resolved) to find charges that need your attention.
If a rebill requires action, it will appear under Action Required.
Click into the rebill to review:
Charge details
Current status and next steps
Related shipment details and supporting documents
Click Dispute charge and submit the required supporting information.
What happens after I initiate a dispute?
Once you've initiated a dispute, the Mothership team will take over and work directly with the LTL carrier on your behalf.
While your dispute is in progress, you can track its status directly in the Dashboard under Billing → Rebills. Disputes are organized by status (such as Under Review or Info Needed) so you can quickly see where each one stands and whether any action is required from you.
The status label is also displayed within the rebill itself for quick reference.
Dispute status definitions:
Status | What it means | What you need to do |
Action Required | The rebill is eligible for dispute and requires customer input. No dispute has been submitted yet. | Submit a dispute or accept and pay the charge. |
Under Review | The dispute has been submitted and is being reviewed by Mothership and/or the LTL carrier. | No action required at this time. |
Info Needed | Additional information is required to continue reviewing the dispute. | Provide the requested information so the dispute can proceed. |
Waived | We reviewed this charge and covered it on your behalf. | No action required. |
Resolved | The dispute review is complete. | Check the rebill for the final outcome to confirm whether the charge was approved or payment is due. |
What happens once a dispute is resolved?
Once a final decision has been made, you will receive an automated email outlining the outcome.
If the dispute is approved:
The charge will be canceled. The rebill will appear under Resolved in your Billing dashboard and will indicate that the dispute was approved.
If the dispute is denied:
The rebill will be finalized and processed according to your billing terms. It will appear under Resolved in your Billing dashboard and will indicate that the dispute was denied.
Please note: If a rebill includes multiple line items — for example, if you accept one charge and dispute another — all charges will be finalized and processed only after the full dispute review is complete. Nothing is finalized until all line items have completed final review.