Mothership

Need an accessorial for a routed shipment? Here's how to add it in the dashboard.

Can I add accessorials to shipments in a route?

Everything you need to know about rescheduling a shipment's pick-up window.

How do I reschedule the pick-up window for my shipment?

Learn about the ins and outs of tracking single shipments in the dashboard.

How does tracking work?

Follow the steps in this article to create routes, instant quotes, and a Mothership Manifest.

How do I book a Multiple Shipment?

Understanding the different shipment statuses and what they mean

What does the "shipment status" mean?

Only guaranteed shipments are eligible for late delivery disputes.

Can I dispute the late delivery for a shipment with a National LTL Partner Carrier?

Here's some background on transit times and estimates to keep in mind while shipping.

How long will my shipment take to deliver?

Get enhanced visibility with our shareable tracking feature.

How can I share the tracking information for my shipment?

There are some cargo items that aren't covered by FreightProtect™. Check out the list.

What commodities are excluded from FreightProtect™ coverage?

Learn if printing your BOL is necessary, and if so, how to do it.

Find and print your bill of lading (BOL)

Need help deciding which coverage is right for you? You've come to the right place.

What's the difference between FreightProtect™ coverage and standard coverage?

Learn about Mothership's same-day delivery networks. These areas qualify for free liftgate & same-day service.

Same-day zones

While Mothership's technologies minimize shipping issues, delays may still occur. Here's what you can do to prevent them from happening.

Why is my shipment delayed?

Everything you need to know about tracking your local shipments on the Mothership Carrier Network in our real-time tracking dashboard.

How can I track my local shipment?

If you've experienced lost or damaged freight, we've got you covered. File a claim and we'll make things right.

How to file a claim

Reasons why your Mothership carrier may be stopped or may appear to be heading in the wrong direction when viewing our tracker.

Where is my carrier?

We know things can change. Here's what you can do.

How do I add or remove cargo to my shipment after it's booked?

Here's what to expect if your freight isn't ready when your Mothership verified carrier arrives for pick-up.

What happens if my freight isn't ready for pick-up when the carrier arrives?

Why did my LTL pick-up day roll over to the next day?

Why National LTL Partner Carrier pick-ups might roll over to the next day.

What happens if my shipment is already in transit and I need to change the delivery address? How we handle reconsignments

What happens if my shipment is already in transit and I need to change the delivery address?

Here's all you need to know about the cancellation process.

What if I need to cancel my shipment?

How to know if your shipment will be picked up/delivered today.

Will my shipment be picked up/delivered today?

Everything you need to know about your shipment’s updated ETA.

Why did the pick-up or delivery date for my shipment change?

Everything you need to know about what kind of photos will be available, when to expect them, and where to find them in the dashboard.

Will I receive a photo confirmation of my shipment's delivery?

Shipments covered by FreightProtect include a digital COI.

Where can I find the Certificate of Insurance (COI) for my shipment?

What is freight class, and how is it calculated at Mothership?

How is Freight Class Calculated?

How does wait time work?

Peter P.

Shipment questions

Find answers and get help from Intercom Support and Community Experts

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