A re-consignment (also known as recon, diversion, reroute or return to the shipper) happens when a shipper requests that freight that is already in transit be redirected from the originally planned delivery location to a new delivery location.
If you need to reconsign a shipment, please contact the Mothership support team via the “Support” tab of the Dashboard.
There is typically a re-consignment fee for correcting the documentation with a carrier as well as additional transportation charges for moving the shipment from the current location to the new address. Our team of support specialists will provide you with the revised quote to have the freight rerouted when you reach out.
Please note: When shipping with one of our carriers, it can typically take 24-48 hours to have the freight redirected with the carrier so your estimated delivery date can be delayed.