We understand that things change, and made it easy to reschedule shipments directly through the dashboard. There are a couple of instances when you can reschedule:
The shipment has not been allocated to a carrier, and you would like to make changes.
The carrier arrived and was unable to load your shipment, prompting a notification to reschedule the pick-up window.
To reschedule the pick-up window, please visit the tracking page of your Mothership dashboard.
If your shipment is unallocated:
Select the shipment you want to reschedule and click Edit in the top right corner of your browser. A drop-down menu will pop up for you to select "Reschedule pick-up window."
Select the shipment you want to reschedule and click edit in the top right corner of your browser. A drop-down menu will pop up for you to select "Reschedule pick-up window"
If the carrier canceled at pick-up:
Whenever a carrier cancels at pick-up, you’ll receive an email notifying you to reschedule the pick-up window. In the Dashboard, you will see the shipment in the Pending column.
When you open the shipment, it will have an “Action required” notification. Click the Edit button, and select "Reschedule pick-up window."
Type in your new freight ready time and click "reschedule" in the bottom right corner.
A confirmation pop-up will appear. You must select "save changes" for your freight-ready time to be updated.
Once your changes have been saved, you'll see a confirmation page with the updated pick-up window.