We provide all customers digital bills of lading (BOLs) through our online dashboard for easy access. BOLs will also be sent via email within 30 minutes of booking for long-haul shipments. While you may want to print your BOL to have physical documentation, it is not necessary in all cases.
​
​You do not need to print your BOL if you've booked a local shipment. You can view it directly from your tracking page, and the Mothership partner carrier will collect signatures digitally from their mobile device at pick up and delivery. You will receive a digitally signed copy and proof of delivery (POD) once the delivery is complete.

If you've booked a long-haul shipment, you must print a copy of your BOL and provide it to your carrier upon arrival. We partner with trusted national carriers that require a physical BOL to transport your shipment. Please do not contact Customer Support if your BOL is not generated instantly--BOLs for long-haul shipments are sent via email within 30 minutes of your shipment allocation.

Once logged in, you can view digital BOLs from either your dashboard's Tracking page or Billing page. BOLs from both active and completed shipments can be found in either location. BOLs will also be sent via email within 30 minutes of booking for long-haul shipments. View an example of a digital BOL.

Once logged in, click Tracking in the left-hand dashboard to navigate to the real-time tracking view. Select the shipment you’re interested in or use the search function to find a particular shipment by entering your shipment ID or a keyword associated with your shipment (e.g. business name). Once you find the shipment you’re looking for, click it to view the detailed tracking page.

After selecting your shipment, click “Documents.” This will display your digital BOL and all other documents that are associated with your shipment.

To download your BOL click the green "Download" button pictured.

Once logged in, click Billing in the left-hand dashboard to navigate to the billing view. Find a visible shipment or use the search function to locate a particular shipment by entering your shipment ID or a keyword associated with your shipment (e.g. business name). Once you find the shipment you're looking for, click to view the shipment detail page - you can download the BOL using a CTA at the bottom of the page.

If you found your digital BOL through the online dashboard, navigate to the new browser tab to view the digital BOL. You may print it directly from your browser or download it to your computer.

If you booked a long-haul shipment, your BOL will be emailed to you and can be printed directly from your email client.

We strongly recommend using Mothership’s BOL to ensure accuracy and avoid any potential issues during pickup, transit, or delivery.

If a shipper-provided BOL is incomplete or inaccurate, it can lead to significant operational disruptions and financial penalties, including:

No, Mothership cannot verify or provide support for shipper-produced BOLs. We do not offer guidance on how to create or correct BOLs outside of our system. To minimize risks and ensure a seamless experience, we encourage you to use the BOL generated within the Mothership dashboard.