When you book a shipment with a partner LTL carrier, we strongly recommend providing a 3-hour window between the ready time of your freight and the close time of the pick-up location to get your freight picked up faster. If you need your freight picked up in the same day you book it, please ensure you provide the latest possible close time for your pick-up location to ensure the carrier can accommodate.
If your pick-up location closes earlier than 2 pm your pickup may be rolled to the next day.
Please note that pick-ups with our partner LTL carriers begin in the afternoon (typically 1 pm - 2 pm) and run into the evenings (typically 5 pm - 6 pm). If you're unable to book with a 3-hour window that falls within this schedule, pick-up will likely be rolled over to the next day.
Pick-ups with partner carriers are typically pre-planned the previous day to optimize driver routes and terminal efficiency. Please note that pick-ups are not guaranteed by the partner carrier for this reason.
Have questions regarding shipment status? Head over to your Mothership Inbox,
you can now view the most up to date and accurate shipment status directly in your Dashboard. You can access your Inbox by clicking the icon located in the look upper right corner of any Dashboard page. Also customizing your notifications to your individual preferences is simple, learn more here.
Pick-up appointments: Please note that National LTL Partner Carrier pick-up appointments are not currently supported on the Mothership platform. A minimum three-hour pick-up window is required for National LTL Partner Carrier pick-ups.