Why did my shipment's pick-up or delivery date change?
The pick-up or delivery date for a shipment can change due to various reasons. These reasons may involve the customer, the independent carrier servicing our local network, or the LTL carrier. Additionally, there might be cases where uncontrollable circumstances can also impact the schedule.
If you’re ever unclear about the shipment’s estimated time of arrival, it’s always best to refer to updates in the dashboard. Direct shipments will have real-time information and integrated shipment updates will appear as they become available from our third-party LTL carriers. Additionally, it’s important to remember that LTL transit times are estimates and are subject to change.
Why did the pick-up or delivery date change for my direct shipment?
Shipper-related delays
Missing accessorial: The shipment requires an accessorial, but was booked without one. Ultimately, the shipment will be on hold until the required accessorial service is added to the booking.
New pick-up and/or delivery time requested by the customer: We received a request to update the pick-up and/or delivery time and have adjusted the shipment accordingly.
Unable to make delivery due to delays at pick-up: Due to delays at pickup, we could not meet the initial delivery estimate.
Appointment accessorial (set by support): The shipment requires a delivery appointment, which has been set by our support team.
Appointment accessorial (awaiting confirmation): The shipment requires a delivery appointment, which has been set by our support team. However, the appointment has not been confirmed by the shipper.Delivery appointment window - receiver didn't set: The receiver has not set the delivery appointment window required for this shipment.
Incorrect location hours - location not open as indicated: The location wasn't open at the time indicated on the shipment.
Freight was not ready: The carrier assigned to this shipment notified us that the freight was not ready for pickup.
Reference number needed: The carrier assigned reported that a reference number was missing for this shipment.
Carrier-related delays
The carrier assigned to this shipment was delayed in transit.
Missing accessorial (Carrier can't provide): The shipment required an assessorial that our carrier could not provide.
Technical difficulties
The carrier assigned to this shipment was delayed in transit.
Unable to allocate carrier in time: Our system was unable to allocate your shipment to a carrier in time.
Force majeure
Unable to make stop due to force majeure (other than weather).
Unable to make stop due to weather.
Why did the pick-up or delivery date change for my integrated shipment?
Shipper-related delays
No freight provided: Our third-party carrier reported freight was not ready or not provided when the carrier arrived.
Tendered other freight: Our third-party carrier reported they tendered other freight.
Location closed early: Our third-party carrier reported the location was closed earlier than the operation hours provided.
Earlier or later pickup date requested: Our third-party carrier has confirmed your pickup request change.
Earlier or later delivery date requested: Our third-party carrier has confirmed your delivery request change.
Incomplete or missing paperwork: Our third-party carrier reported incomplete or missing paperwork for this shipment.
Appointment accessorial (Carrier requested, customer confirmation pending): Our third-party carrier requested a delivery appointment and is waiting for confirmation.
Reference number needed: Our third-party carrier reported that a reference number was missing for this shipment.
LTL carrier-related delays
Limited carrier capacity on your route: Our third-party carrier reported limited capacity on your route.
Terminal at capacity: Our third-party carrier reported the receiving terminal is at capacity.
Arrived after close time: Our third-party carrier reported their driver arrived after close time.
Driver at capacity on route: Our third-party carrier reported the driver on your route was at capacity.
Reason unknown: There might be situations where the exact reason for the delay is unknown, but it results in the shipment being rolled over to the next day.
Transferring the entire shipment to the direct network: Your shipment is being transferred to Mothership's carrier network.
Force majeure
Unable to make stop due to force majeure (other than weather).
Unable to make stop due to weather.
What does Force Majeure mean, and how can it affect my shipment’s transit time?
Force Majeure refers to unforeseen circumstances or events that are beyond human control and may include natural disasters, strikes, wars, government actions, etc. If the carrier is unable to make a stop or complete the shipment due to force majeure other than weather conditions, it can result in delays and rescheduling of the shipment.
What should I do if my shipment is affected by any of the mentioned reasons?
In certain situations, transit time updates are automatic and don't require any intervention. In cases where a shipment's progress is dependent on intervention, (i.e. missing paperwork, freight not ready, incorrect operation hours, etc.) it's best to get in contact with support. Sharing new or updated information helps us service your shipment in a timely manner.