Scheduled deliveries can be arranged directly through the Dashboard. Request a delivery appointment at booking, and receive a confirmation when the recipient selects a time. Delivery appointment requests are currently only available for local, single shipments.
How do I schedule a delivery appointment?
Who can I invite to schedule a delivery appointment?
When you select “Schedule a delivery window,” you'll have two options:
Send request to destination contact
Send request to another email address and phone number
By selecting the destination contact, the request will automatically be sent to the contact provided in the "Deliver to" section of your shipment. If you'd like to provide another contact, simply enter the intended recipient's email address and phone number.
In your quote, you’ll see that the estimated transit time is dependent on the pending delivery window. Once the receiver sets the delivery window, your shipment will automatically be updated with the new estimated arrival.
What if my delivery contact doesn't schedule an appointment?
The recipient of your appointment request has a five-day window to schedule a time.
If the appointment is not scheduled within the allotted period, your shipment will be canceled and you will receive applicable refunds within 5-7 business days.
Where can I see the appointment time for my scheduled delivery?
Once the appointment has been scheduled, there are a few ways to see your appointment time. First, we'll send you an email and SMS confirmation with the scheduled time. Additionally, the confirmed appointment will appear on the tracking page for your shipment.
Can I schedule a delivery appointment for all of my shipments?
Scheduled deliveries are currently only available for single shipments on our local network.
Can I change my appointment time?
Currently, shippers and their delivery contacts do not have the ability to modify appointment times on their own. If you schedule a delivery and need to make changes, please contact our team via the "Support" tab in the dashboard.
How to schedule a delivery at an FBA fulfillment center
Booking a shipment to an Amazon FBA fulfillment center requires a unique appointment scheduling process. Instead of using the standard delivery window feature at booking, you must request access to Amazon Appointments. Learn more about how to access the Amazon Appointments feature and how to use it in this article.
How to schedule a residential delivery appointment
Shipments with residential deliveries are required to use scheduled delivery windows to ensure smooth handling. Whenever the Residential accessorial is added to a shipment, “Schedule a delivery window” will automatically be selected by Shipbot, Mothership’s AI bot.
It’s important to provide the best possible recipient for the appointment window request, as your shipment won’t be serviced without a set window. The recipient will be provided with several 4-hour windows to choose from, enabling them to choose the time that works best with their schedule. Once the receiver confirms their preferred timing, you will be notified via email, and the digital Bill of Lading (BOL) will be updated to reflect this choice.