What is the new stop arrival process?
The stop arrival process has been redesigned to streamline carrier deliveries, reducing the need for support interactions. We’ve made it easier to use the app to handle key issues such as check-in, wait time, and shipment problems. These updates ensure faster processing, clearer documentation, and quicker payment for wait time.
How does this process reduce wait time issues?
Wait time tracking is now automated. The required wait time starts when a carrier checks in at a stop or attempts to check in. Carriers must complete specific steps before leaving or requesting paid wait time. This structured process ensures all parties are aligned on wait time requirements and charges.
What are the required steps before leaving or requesting paid wait time?
Before leaving a stop or requesting paid wait time, carriers must:
Look around for someone to check them in.
Call the receiver.
Call the customer.
Can I still request paid wait time?
Yes! After completing the required wait time, if you cannot unload or check in, you can request additional paid wait time. The app will guide you through submitting a reason and a photo. During paid wait time, you can check-in or leave at any time.
When will I get a wait-time payout?
When the receiver signs for the delivery, they can review and approve your paid wait time. We’ll process the payout immediately, and you’ll see it upon shipment completion.