Whether it's due to a damaged load, missing equipment, or the location not accepting curbside delivery, the Mothership Carrier App makes it easy to report the issue and schedule a return.
When should I submit a return?
Submit a return when you arrive at a stop and are unable to unload due to one of the following reasons:
The shipment is damaged
You are missing required crew or equipment
The location won’t accept curbside delivery
How do I submit a return?
Check in at the stop as usual.
Tap “Can’t Unload” and select the reason that applies.
Enter a brief explanation (e.g. “No forklift available at this location”).
Take a photo of the delivery area.
Enter the name of the person who rejected the shipment.
Use the provided script to call the shipper and confirm the return.
Answer a few follow-up questions:
Did you reach someone?
Who did you speak with?
Did they schedule a return?
Provide any additional information required to complete the return (like a dock number or return authorization).
Choose the return date and time window.
Review your return summary, including the return payout and any applicable storage payouts.
Tap “Submit.”
What if I need to return the shipment another day?
You can select the approved return date. Note that overnight storage payouts may apply.
How much do I get paid for a return?
You’ll be paid the same rate as the original delivery for completing the return. Any storage fees will be shown before you submit.
Where can I see my scheduled returns?
Once submitted, the return will appear in your app under “Schedule.”