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How do I set a delivery appointment? (Direct, same-day)
How do I set a delivery appointment? (Direct, same-day)

Everything you need to know about sending appointment requests for same-day shipments.

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Written by Mothership
Updated over a week ago

Watch this step-by-step walkthrough from our team:

Or, read the instructions below:

Visit the Ship > Single Shipments tab on your Mothership Dashboard.

To get started, enter the details for your single shipment.

In the "Deliver to" section, select "Schedule a delivery window."

You can either send the scheduling invite to the delivery consignee or another contact. The delivery consignee’s information will automatically get filled in based on the details provided in this section.

If you invite another contact, you will provide their email address and phone number in a new field. Please ensure it is written correctly, as this is where we will send the appointment request.

Quoting calculation

Once you’ve provided the recipient’s contact information, Mothership will start calculating your instant quote. Your quote will automatically include the additional $15 fee for the delivery appointment. You’ll also notice that the estimated transit dates are dependent on the pending delivery window.

Confirm your shipment details and proceed to checkout

At the confirmation page, you'll see that the shipment has been confirmed, but the delivery appointment is pending. The recipient of your appointment request has been invited to schedule the delivery for your shipment, and you'll receive a confirmation once they select a time.

Note: It's important to correctly select the accessorials required to service your shipment. Along with setting the delivery appointment window, booking the correct accessorials will help ensure smooth delivery and avoid rebills. If the delivery location is detected as residential or limited access, ShipBot will automatically add those accessorials to your shipment. Learn more about automatic accessorials and rebills.

Interested in learning more about how scheduled deliveries work? Check out this article.

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