In the "Deliver to" section, select "Schedule a delivery window."

You can either send the scheduling invite to the delivery consignee or another contact. The delivery consignee’s information will automatically get filled in based on the details provided in this section.

If you invite another contact, you will provide their email address and phone number in a new field. Please ensure it is written correctly, as this is where we will send the appointment request.

Once you’ve provided the recipient’s contact information, Mothership will start calculating your instant quote. Your quote will automatically include the additional $15 fee for the delivery appointment. You’ll also notice that the estimated transit dates are dependent on the pending delivery window.

Confirm your shipment details and proceed to checkout

At the confirmation page, you'll see that the shipment has been confirmed, but the delivery appointment is pending. The recipient of your appointment request has been invited to schedule the delivery for your shipment, and you'll receive a confirmation once they select a time.

Note: It's important to correctly select the accessorials required to service your shipment. Along with setting the delivery appointment window, booking the correct accessorials will help ensure smooth delivery and avoid rebills. If the delivery location is detected as residential or limited access, ShipBot will automatically add those accessorials to your shipment. Learn more about automatic accessorials and rebills.

Interested in learning more about how scheduled deliveries work? Check out this article.

What if my delivery contact doesn't schedule an appointment?

The recipient of your appointment request has a five-day window to schedule a time.

If the appointment is not scheduled within the allotted period, your shipment will be canceled and you will receive applicable refunds within 5-7 business days.

Where can I see the appointment time for my scheduled delivery?

Once the appointment has been scheduled, there are a few ways to see your appointment time. First, we'll send you an email and SMS confirmation with the scheduled time. Additionally, the confirmed appointment will appear on the tracking page for your shipment.

Can I schedule a delivery appointment for all of my shipments?

Scheduled deliveries are currently only available for single shipments on our local network.

Can I change my appointment time?

Currently, shippers and their delivery contacts do not have the ability to modify appointment times on their own. If you schedule a delivery and need to make changes, please contact our team via the "Support" tab in the dashboard.