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Residential pickup now available on LTL | 2026-10-28

You can now book LTL pickups at homes. The residential charge is included in your quote up front, so you won't get a rebill later.

Release Date: 2026-10-28

You can now select Residential pickup when you quote LTL shipments. Use it when freight is picked up at a house, apartment, condo, farm or a business run from a home. Nine National LTL Partner Carriers support it, and the residential charge is included in your quote.

What changed

Residential pickup on LTL

  • Select Residential pickup on single shipments in the dashboard, the API or bulk quote sheets.
  • Supported carriers: ABF, Central Transport, Custom Companies, Forward Air, Old Dominion, Roadrunner, Saia, TForce and XPO.
  • Carriers that don't pick up at homes aren't quoted when Residential pickup is selected.
  • Addresses we recognize as homes get Residential pickup selected automatically.
  • Not available for multi-ship, 53 ft trucks or local shipments.

Liftgate included by default

  • Selecting Residential pickup also selects Liftgate, since most homes have no dock.
  • Forward Air, Saia and Roadrunner add a liftgate to every residential pickup, so their quotes include it even if you remove Liftgate.

Why this matters

Carriers charge more to pick up at a home. If a home pickup is booked as commercial, the carrier can add that charge later as a rebill. Selecting Residential pickup puts the cost in your quote before you book.

How it works

  • Go to Ship → Single Shipments.
  • Enter the pickup address and select Residential pickup if it isn't already selected.
  • Keep Liftgate selected unless the freight can be loaded by hand at the curb.
  • Pick a rate. Only carriers that pick up at homes are shown.

What you need to do

  • Select Residential pickup whenever the pickup is at a home. It can't be added after booking.
  • Residential pickups are curbside. Have the freight ready at ground level and someone available at pickup.
  • Check that heavy or long pieces fit on a liftgate before booking.
  • Contact your account team if you have questions about whether a specific shipment qualifies.

Learn more about residential pickup and how each carrier handles it.