General
Billing
- Adding and changing payment methods
- How do I load funds into my account through Prepay?
- How to review and dispute rebills
- What is a rebill, and how can I avoid it?
- How can I download a statement of account or invoice?
- Can I pay with a check?
- Available Payment Methods
- How do account credits work?
- How do I make payments in the dashboard?
- What is a “Carrier Bill Processing Fee” and why was I charged?
- I got an email saying my account might be suspended; what should I do?
- What is a statement of account?
- What should I do if I can't find a shipment in the dashboard?
- Where can I find my invoices?
- How do I access billing from the online dashboard?
- Why was I charged an additional fee?
- How to download past-due invoices
Quoting and Booking
- Are there accessorials & fees for certain shipments?
- How do I schedule a delivery window?
- Can I ship extended-length freight with Mothership?
- How do automatic accessorials work?
- How do I set a delivery appointment? (National LTL Partner Carriers)
- Amazon FBA Appointments Overview
- How does pricing work?
- What is a guaranteed shipment and how can I book one?
- What is the Address Book feature?
- Tradeshow shipping requirements
- Recognized Amazon FBA Locations
- Does Mothership accommodate will call pick-up?
- Can I add the NMFC code to my quote?
- Can I add a freight class to my quote?
- Amazon FBA Appointments Terms of Service
- What is a booking fee?
- What is volume pricing?
- How to get a quote
- How do scheduled deliveries work?
- Why was my National LTL Partner Carrier shipment excluded from guaranteed service?
- Will you deliver my freight inside?
- Will my freight fit?
- I received a "no rates found" error message.
- I'm having trouble inputting my address while I'm quoting.
- How are fuel surcharges calculated?
Shipping
- How does wait time work?
- National Full Truckload (FTL) Shipping
- Same-day zones
- How do I book a Multiple Shipment?
- How does same-day delivery work?
- How long will my shipment take to deliver?
- Find and print your bill of lading (BOL)
- How can I share the tracking information for my shipment?
- Can I add accessorials to shipments in a route?
- Can I ship out of state?
- Where is my carrier?
- How is Freight Class Calculated?
- Guide to shipping lithium ion batteries (Hazmat)
- Will I receive a photo confirmation of my shipment's delivery?
- Why did the pick-up or delivery date for my shipment change?
- What does the "shipment status" mean?
- Where can I find the manifest for my route?
- What should I include in my multiple shipments upload template?
- Will my shipment be picked up/delivered today?
- What if I need to cancel my shipment?
- Why National LTL Partner Carrier pick-ups might roll over to the next day.
- I received damaged freight. What should I do?
- What happens if my shipment is already in transit and I need to change the delivery address?
- How can I track my local shipment?
Tracking
Support
Claims and Insurance
- Updates to Freight Protect Policy
- Is my freight covered by insurance?
- How do I purchase additional coverage for my shipment?
- What's the difference between FreightProtect™ coverage and standard coverage?
- Loadsure Terms & Conditions - Cargo Insurance Policy
- Where can I find the Certificate of Insurance (COI) for my shipment?
- What are the secrets to a successful claim?
- How to file a claim
- Why was my claim denied?