What if a shipment appears on my account that I didn't book?

Contact Support right away with the shipment number. Mothership investigates unauthorized or unrecognized orders — reviewing the Bill of Lading and contacting the shipper or carrier to confirm who booked it. If it's confirmed unauthorized, the shipment is cancelled and the charge refunded. Don't ignore an unfamiliar shipment on your dashboard; flagging it early lets us stop it before pickup where possible. You can review the charge in Billing.