--- title: General | Mothership Help Center description: General --- [Skip to content](https://help.mothership.com/general#main-content) [![](https://help.mothership.com/hs-fs/hubfs/unnamed-1.png?width=150&height=15&name=unnamed-1.png)](https://mothership.com) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Mothership Help Center](https://help.mothership.com/) 2. [General](https://help.mothership.com/general) # General - [Who are Mothership's National LTL Partner Carriers?](https://help.mothership.com/who-are-motherships-national-ltl-partner-carriers) - [How does tracking work?](https://help.mothership.com/how-does-tracking-work) - [What are the different types of transit/carriers?](https://help.mothership.com/what-are-the-different-types-of-transit/carriers) - [Accepted and prohibited freight (Mothership Carrier Network)](https://help.mothership.com/accepted-and-prohibited-freight-mothership-carrier-network) - [Weather Alerts](https://help.mothership.com/weather-alerts) - [Mailing address](https://help.mothership.com/mailing-address) See less ▼ ## Billing - [How to download rebills as a CSV](https://help.mothership.com/how-to-download-rebills-as-a-csv) - [What is a rebill, and how can I avoid it?](https://help.mothership.com/what-is-a-rebill-and-how-can-i-avoid-it) - [Adding and changing payment methods](https://help.mothership.com/adding-and-changing-payment-methods) - [What if a shipment appears on my account that I didn't book?](https://help.mothership.com/unauthorized-orders) - [How do I load funds into my account through Prepay?](https://help.mothership.com/how-do-i-load-funds-into-my-account-through-prepay) - [How to review and dispute rebills](https://help.mothership.com/how-to-review-and-dispute-rebills) - [How can I download a statement of account or invoice?](https://help.mothership.com/how-can-i-download-a-statement-of-account-or-invoice) - [Can I pay with a check?](https://help.mothership.com/can-i-pay-with-a-check) - [Available Payment Methods](https://help.mothership.com/available-payment-methods) - [How do account credits work?](https://help.mothership.com/how-do-account-credits-work) - [How do I make payments in the dashboard?](https://help.mothership.com/how-do-i-make-payments-in-the-dashboard) - [What is a “Carrier Bill Processing Fee” and why was I charged?](https://help.mothership.com/what-is-a-carrier-bill-processing-fee-and-why-was-i-charged) - [I got an email saying my account might be suspended; what should I do?](https://help.mothership.com/i-got-an-email-saying-my-account-might-be-suspended-what-should-i-do) - [What is a statement of account?](https://help.mothership.com/what-is-a-statement-of-account) - [What should I do if I can't find a shipment in the dashboard?](https://help.mothership.com/what-should-i-do-if-i-cant-find-a-shipment-in-the-dashboard) - [Where can I find my invoices?](https://help.mothership.com/where-can-i-find-my-invoices) - [How do I access billing from the online dashboard?](https://help.mothership.com/how-do-i-access-billing-from-the-online-dashboard) - [Why was I charged an additional fee?](https://help.mothership.com/why-was-i-charged-an-additional-fee) - [How to download past-due invoices](https://help.mothership.com/how-to-download-past-due-invoices) See less ▼ ## Quoting and Booking - [How does pricing work?](https://help.mothership.com/how-does-pricing-work) - [Are there accessorials & fees for certain shipments?](https://help.mothership.com/are-there-accessorials-fees-for-certain-shipments) - [How do I schedule an automated delivery appointment?](https://help.mothership.com/how-do-i-set-an-automated-delivery-appointment) - [Can I ship extended-length freight with Mothership?](https://help.mothership.com/can-i-ship-extended-length-freight-with-mothership) - [What are the liftgate weight and size limits?](https://help.mothership.com/liftgate-weight-and-size-limits) - [Can I set up a blind or double-blind shipment?](https://help.mothership.com/blind-double-blind-shipments) - [NMFC codes, freight class, and mixed-commodity pallets](https://help.mothership.com/nmfc-codes-freight-class-and-mixed-commodity-pallets) - [How do I set a delivery appointment? (National LTL Partner Carriers)](https://help.mothership.com/how-do-i-set-a-delivery-appointment-national-ltl-partner-carriers) - [What is a guaranteed shipment and how can I book one?](https://help.mothership.com/what-is-a-guaranteed-shipment-and-how-can-i-book-one) - [Amazon FBA Appointments Overview](https://help.mothership.com/amazon-fba-appointments-overview) - [Large shipments: pallet limits, volume pricing, and splitting](https://help.mothership.com/large-shipments-pallet-limits-volume-splitting) - [Choosing your cargo type and commodity when quoting](https://help.mothership.com/choosing-your-cargo-type-and-commodity-when-quoting) - [How do automatic accessorials work?](https://help.mothership.com/how-do-automatic-accessorials-work) - [What is the Address Book feature?](https://help.mothership.com/what-is-the-address-book-feature) - [Tradeshow shipping requirements](https://help.mothership.com/tradeshow-shipping-requirements) - [Recognized Amazon FBA Locations](https://help.mothership.com/recognized-amazon-fba-locations) - [Does Mothership accommodate will call pick-up?](https://help.mothership.com/does-mothership-accommodate-will-call-pick-up) - [Can I add a freight class to my quote?](https://help.mothership.com/can-i-add-a-freight-class-to-my-quote) - [Amazon FBA Appointments Terms of Service](https://help.mothership.com/amazon-fba-appointments-terms-of-service) - [What is a booking fee?](https://help.mothership.com/what-is-a-booking-fee) - [What is volume pricing?](https://help.mothership.com/what-is-volume-pricing) - [How to get a quote](https://help.mothership.com/how-to-get-a-quote) - [How do automated delivery appointments work?](https://help.mothership.com/how-do-automated-delivery-appointments-work) - [Why was my National LTL Partner Carrier shipment excluded from guaranteed service?](https://help.mothership.com/why-was-my-national-ltl-partner-carrier-shipment-excluded-from-guaranteed-service) - [Will you deliver my freight inside?](https://help.mothership.com/will-you-deliver-my-freight-inside) - [Will my freight fit?](https://help.mothership.com/will-my-freight-fit) - [I received a "no rates found" error message.](https://help.mothership.com/i-received-a-no-rates-found-error-message) - [I'm having trouble inputting my address while I'm quoting.](https://help.mothership.com/im-having-trouble-inputting-my-address-while-im-quoting) - [How are fuel surcharges calculated?](https://help.mothership.com/how-are-fuel-surcharges-calculated) See less ▼ ## Shipping - [Same-day zones](https://help.mothership.com/same-day-zones) - [How does same-day delivery work?](https://help.mothership.com/how-does-same-day-delivery-work) - [National Full Truckload (FTL) Shipping](https://help.mothership.com/national-full-truckload-ftl-shipping) - [Can I ship out of state?](https://help.mothership.com/can-i-ship-out-of-state) - [How does wait time work?](https://help.mothership.com/how-does-wait-time-work) - [How do I book a Multiple Shipment?](https://help.mothership.com/how-do-i-book-a-multiple-shipment) - [Find and print your bill of lading (BOL)](https://help.mothership.com/find-and-print-your-bill-of-lading-bol) - [Can I get an evening or before-9 AM delivery?](https://help.mothership.com/after-hours-evening-early-delivery) - [How do I ship to a military base or an address that won't validate?](https://help.mothership.com/deliver-to-military-base) - [Can I pick up my freight from the terminal instead of having it delivered?](https://help.mothership.com/terminal-self-pickup) - [Can I pay the driver in cash, or tip them directly?](https://help.mothership.com/driver-cash-payment-policy) - [Do you provide TSA-certified or TWIC drivers for airport and secured deliveries?](https://help.mothership.com/driver-certifications-tsa-twic) - [How do I return a shipment to the sender, and what does it cost?](https://help.mothership.com/return-to-sender-rts) - [What happens if the assigned driver or carrier falls through?](https://help.mothership.com/carrier-reassignment-driver-falloff) - [How long will my shipment take to deliver?](https://help.mothership.com/how-long-will-my-shipment-take-to-deliver) - [How can I share the tracking information for my shipment?](https://help.mothership.com/how-can-i-share-the-tracking-information-for-my-shipment) - [Can I add accessorials to shipments in a route?](https://help.mothership.com/can-i-add-accessorials-to-shipments-in-a-route) - [Where is my carrier?](https://help.mothership.com/where-is-my-carrier) - [How is Freight Class Calculated?](https://help.mothership.com/how-is-freight-class-calculated) - [Guide to shipping lithium ion batteries (Hazmat)](https://help.mothership.com/guide-to-shipping-lithium-ion-batteries-hazmat) - [Will I receive a photo confirmation of my shipment's delivery?](https://help.mothership.com/will-i-receive-a-photo-confirmation-of-my-shipment-s-delivery) - [Why did the pick-up or delivery date for my shipment change?](https://help.mothership.com/why-did-the-pick-up-or-delivery-date-for-my-shipment-change) - [What does the "shipment status" mean?](https://help.mothership.com/what-does-the-shipment-status-mean) - [Where can I find the manifest for my route?](https://help.mothership.com/where-can-i-find-the-manifest-for-my-route) - [What should I include in my multiple shipments upload template?](https://help.mothership.com/what-should-i-include-in-my-multiple-shipments-upload-template) - [Will my shipment be picked up/delivered today?](https://help.mothership.com/will-my-shipment-be-picked-up-delivered-today) - [What if I need to cancel my shipment?](https://help.mothership.com/what-if-i-need-to-cancel-my-shipment) - [Why National LTL Partner Carrier pick-ups might roll over to the next day.](https://help.mothership.com/why-national-ltl-partner-carrier-pick-ups-might-roll-over-to-the-next-day) - [I received damaged freight. What should I do?](https://help.mothership.com/i-received-damaged-freight-what-should-i-do) - [What happens if my shipment is already in transit and I need to change the delivery address?](https://help.mothership.com/what-happens-if-my-shipment-is-already-in-transit-and-i-need-to-change-the-delivery-address) - [How can I track my local shipment?](https://help.mothership.com/how-can-i-track-my-local-shipment) See less ▼ ## Tracking - [How does multiple shipment tracking work?](https://help.mothership.com/how-does-multiple-shipment-tracking-work) - [How does AI-powered predictive middle mile tracking work?](https://help.mothership.com/how-does-predictive-middle-mile-tracking-work) - [How do I track a National LTL Partner Carrier shipment?](https://help.mothership.com/how-do-i-track-a-national-ltl-partner-carrier-shipment) - [How do I reschedule the pick-up window for my shipment?](https://help.mothership.com/how-do-i-reschedule-the-pick-up-window-for-my-shipment) - [How do I add or remove cargo to my shipment after it's booked?](https://help.mothership.com/how-do-i-add-or-remove-cargo-to-my-shipment-after-its-booked) ## Support - [How do I report driver misconduct or file a complaint?](https://help.mothership.com/report-driver-misconduct) - [How do I contact Support?](https://help.mothership.com/how-do-i-contact-support) ## Claims and Insurance - [Why can't I file my claim yet?](https://help.mothership.com/why-cant-i-file-my-claim-yet) - [Is my freight covered by insurance?](https://help.mothership.com/is-my-freight-covered-by-insurance) - [How do I get a carrier's liability Certificate of Insurance (COI) for building access?](https://help.mothership.com/carrier-liability-coi-building-access) - [Updates to Freight Protect Policy](https://help.mothership.com/updates-to-freight-protect-policy) - [How do I purchase additional coverage for my shipment?](https://help.mothership.com/how-do-i-purchase-additional-coverage-for-my-shipment) - [What's the difference between FreightProtect™ coverage and standard coverage?](https://help.mothership.com/what-s-the-difference-between-freightprotect-coverage-and-standard-coverage-faq) - [Where can I find the Certificate of Insurance (COI) for my shipment?](https://help.mothership.com/where-can-i-find-the-certificate-of-insurance-coi-for-my-shipment) - [What are the secrets to a successful claim?](https://help.mothership.com/what-are-the-secrets-to-a-successful-claim) - [How to file a claim](https://help.mothership.com/how-to-file-a-claim) - [Why was my claim denied?](https://help.mothership.com/why-was-my-claim-denied) See less ▼ - [FAQs](https://help.mothership.com/faqs#main-content) - [Technical Questions](https://help.mothership.com/faqs#technical-questions) - [Getting started](https://help.mothership.com/getting-started#main-content) - [Access Plan](https://help.mothership.com/getting-started#access-plan) - [General](https://help.mothership.com/general#main-content) - [Billing](https://help.mothership.com/general#billing) - [Quoting and Booking](https://help.mothership.com/general#quoting-and-booking) - [Shipping](https://help.mothership.com/general#shipping) - [Tracking](https://help.mothership.com/general#tracking) - [Support](https://help.mothership.com/general#support) - [Claims and Insurance](https://help.mothership.com/general#claims-and-insurance) - [Reports](https://help.mothership.com/reports) - [Integrations](https://help.mothership.com/integrations) - [Product Updates / Changelog](https://help.mothership.com/product-updates-changelog) - [Glossary](https://help.mothership.com/glossary) - [Account](https://help.mothership.com/account#main-content) - [Notifications](https://help.mothership.com/account#notifications) - [Podcast](https://help.mothership.com/podcast) - [Terms & Policies](https://help.mothership.com/terms-policies) Copyright © 2026, Mothership Technologies, Inc.