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Notify before pickup now available on LTL | 2026-11-12

Ask the carrier to reach out to your shipper before pickup, so the freight is ready when the truck arrives.

Release Date: 2026-11-12

Select Notify Before Arrival on the pickup stop when you quote LTL shipments. The carrier reaches out to the shipper (pickup contact) the day before or the day of pickup. ABF and Central Transport support it at launch.

What changed

Notify before arrival at pickup

  • Select "Notify Before Arrival" on the pickup stop for LTL shipments.
  • Available with select National LTL Partner Carriers: ABF and Central Transport.
  • The carrier reaches out to your pickup contact the day before or the day of pickup.
  • How and when the carrier reaches out varies by carrier. It's a heads-up and does not set a pickup time.
  • Carriers that don't offer it at pickup aren't quoted. They show under Carriers with no rates.
  • The carrier's notification fee is included in your quote.
  • If the carrier can't reach your pickup contact, the pickup may be delayed, so make sure they have a working phone number.

Why this matters

Pickups go smoother when the shipper knows the truck is coming. A heads-up from the carrier gives the dock time to stage the freight and have someone on site.

How it works

  1. Go to Ship → Single Shipments.
  2. Select Notify Before Arrival when you enter your pickup details.
  3. Add a working phone number for the pickup contact.
  4. Pick a rate from ABF or Central Transport and book.

What you need to do

  • Make sure the pickup contact has a working phone number. If the carrier can't reach them, pickup may be delayed.
  • Notify before arrival doesn't set a pickup day or time.
  • Reach out to your account team if you have questions about whether a specific shipment qualifies.