At Mothership, we work with a number of the most trusted national LTL partner carriers in the country to handle LTL shipments outside of our network. Occasionally with these partner carriers, a shipment can't make the guaranteed service that was requested. We have included a few possible reasons for that below, grouped by partner carrier.
Remember, it's important to select the appropriate accessorial or delivery requirements at the time you book. This ensures you are paired with the right partner carrier who can meet those guaranteed service requests.
In addition, all guaranteed service shipments MUST be picked up by 5 pm or earlier on the day you quoted to ensure delivery is guaranteed by the date quoted. We don't recommend late pick-up times if you require guaranteed service.
Reasons for exclusion from guaranteed service:
XPO:
Bad weather
Deliveries requiring liftgate equipment
Shipments requiring temperature control
Shipments marked as Hazardous Materials
Shipments with an aggregate weight of 20,000 pounds or heavier
SAIA:
Bad weather
Shipments to: Convention Centers; Private Residence; Food or Grocery Warehouses
Shipments subject to Exhibition Sites/Trade Shows
Over-length shipment (8 feet long or greater)
Shipments requiring appointments and/or specific window time deliveries
Shipments 10,000 pounds and over
Shipments requiring sort and segregation
T-Force:
Bad weather
Appointments and notification prior to delivery
Rural pickup and delivery points
Holiday and/or weekend
Liftgate deliveries
Shipments requiring sorting and segregating service
Non-business hours deliveries
Reconsigned shipments
Trade show, convention center, exhibit center pickups or deliveries
Reddaway:
Bad weather
Deliveries requiring an appointment
Holiday and/or weekend
Deliveries to private residences
Deliveries requiring liftgate equipment
Shipments marked as Hazardous Materials