Mothership Carrier Network
Shipments booked within our Mothership same-day local networks do not include inside delivery or labor. Drivers are equipped with liftgates and pallet jacks for curbside delivery but are not expected to perform tasks such as unloading pallets inside or providing additional labor-intensive services.
Shipments can be delivered dock-to-dock or via liftgate (liftgate accessorial needs to be selected at time of booking if needed). However, liftgate service only allows curbside delivery, and customers should ensure no obstacles like stairs or uneven ground hinder the delivery process.
See below for more information on different levels of service.
National LTL Partner Carriers
LTL shipments booked in partnership with our National LTL Partner Carriers can provide inside delivery. Please select the "inside service" accessorial at the time of booking.
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Inside delivery
Inside delivery is when a carrier uses a pallet jack to deliver across the threshold of a delivery location. If a loading dock is not available at your delivery site, for an additional fee, you can request inside delivery for our National LTL Partner Carrier shipments. This service is not offered for direct shipments.
When freight is delivered to a residential address, inside delivery involves the carrier moving the pallet to the driveway, porch, or garage. Carriers will not take freight inside a home.
If delivering to a business, inside delivery generally means the shipment will be left inside the door of the business. Typically, the carrier will bring the freight a few feet inside the main entrance.
Liftgate service is when a liftgate tool is used to deliver freight to the curbside of the business or residence. This service level should be used when there is no dock available at either pickup or delivery as this is the only way to load and unload the freight if there is no dock available. It is important to note that liftgate and pallet jack operations require even ground and safe access without steep inclines or uneven terrain.
Note that Mothership does not offer white glove service on any of its freight shipments.