Release Date: 2025-04-23
We’ve released two improvements to make payment flows in the Marketplace smoother, clearer, and easier to resolve — both before checkout and during payment attempts.
1. Low Balance Warning for Terms Customers
Customers using payment terms will now see a dismissible toast banner when their remaining balance drops below 20%.
What it does:
Warns customers early to prevent failed checkouts
Links directly to past-due invoices for quick resolution
Returns customers directly to the quote they were working on after payment
Banner persists until dismissed or the balance issue is resolved
This gives terms customers better visibility and helps prevent unexpected payment failures at checkout.
2. Enhanced Payment Failure Messaging at Checkout
We’ve upgraded checkout with clear, user-friendly explanations when a card is declined, replacing cryptic payment processor codes.
What’s new:
Top Stripe decline codes mapped to straightforward, plain-language messages
Clear next steps to resolve the issue
Banner stays visible until dismissed
Example:
Stripe code:
insufficient_fundsCustomer message: “Please use an alternative payment method or ensure sufficient funds are available before retrying.”
This makes troubleshooting faster and reduces friction for customers completing a payment.
Impact
These updates provide:
Better visibility into low-term balance issues
Faster resolution of failed payments
Clear, actionable checkout messages
Fewer failed checkouts and reduced customer frustration
What to do next
No action is required.
Terms customers will see the low-balance banner when applicable.
All customers will automatically receive the enhanced checkout messages if a payment fails.