Why might I not be receiving shipment offers or accessing features on my Mothership account?
If you're experiencing issues such as a lack of shipment offers or difficulty accessing certain features on your Mothership account, it may be due to various reasons related to your account status or operational constraints. Here we provide an overview of the most common issues and how to resolve them.
1. Account Holds
Your account may be on hold for reasons such as:
Insurance Expiry: If your insurance is nearing its expiration date, your account may be suspended to ensure compliance. In this case, upload updated insurance information to reactivate your account.
Policy Violations: Violations, such as using an unapproved vehicle for a shipment, can place your account on hold. Access to offers will be restored once the issue is resolved and any required follow-ups are completed.
While your account is on hold, you will not be able to see or accept shipment offers. Ensure you address the specific reason promptly to regain access.
2. Shipment Offer Availability
The availability of shipment offers depends on a number of operational factors:
No Local Volume: Mothership operates as a first-come, first-served, on-demand service. A lack of shipment offers may simply indicate that there are no active shipments available in your area at the moment. This does not necessarily mean there is an issue with your account.
Waitlisting: If you have not completed the onboarding process, your account may be waitlisted if there are no offers in your region. You will automatically be notified when offers become available and your account will then be removed from the waitlist.
3. Unable to Accept New Shipments
If you are unable to accept a new shipment, it could be due to the following:
Open Shipments: The system may block new shipments if you still have an open shipment yet to be picked up. Ensure you update your app to reflect that you've arrived at the pickup location for your current shipment. Once the app is updated, you should be able to accept new shipments.
Estimated Completion Time: The system may predict that you cannot complete the pickup and delivery within the required timeline. Confirm that all progress for active shipments is accurately logged.
Resolving Your Accessibility Issues
To resolve these account-related issues, we recommend:
Verifying your account status and resolving holds or compliance issues.
Monitoring local shipment activity and waiting for volume to increase in your area.
Properly updating your shipment progress in the app to avoid system delays.
By addressing these elements promptly, you can ensure smooth access to shipment offers and Mothership’s app features.