What happens if the assigned driver or carrier falls through?

If a carrier can't complete an assigned same-day or dedicated shipment, Mothership works to reassign it to another carrier as quickly as possible — you don't need to rebook. You can follow status on your tracking page. Because that means finding new capacity, it can add some delay, and for larger loads splitting the shipment into smaller orders can sometimes surface a driver faster. If a reassignment is taking too long, contact Support and we'll push on it.