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Cancellation fee

All of the details for when fees may apply due to cancellations

If you need to cancel a shipment, you will not be charged a fee if your shipment hasn't been assigned to a driver yet. However, if a driver is already on their way to pick up the shipment, cancellation fees will apply.

  • For local shipments on the Mothership Carrier Network, the cancellation fee starts at $49. This applies to Standard service level, but please be aware that this charge doesn't cover any wait time beyond the provided free time.

  • Local shipments on the Mothership Carrier Network requiring a tractor trailer incur a $200 charge if the driver is en route to pickup at time of cancellation.

  • For shipments with an Amazon appointment, a cancellation fee of $25 applies if the shipment is canceled less than 72 hours before the Scheduled Arrival Time.

  • Cancellation fees for National LTL Partner Carrier shipments vary depending on the LTL carrier involved.

Please reference the guide below for additional detail.

  • Carrier allocated – Your shipment is confirmed on the Mothership Carrier Network. Our system waits to send offers to nearby drivers until your shipment's freight ready time is approaching.

  • Finding driver – Automatic dispatch has been deployed, and a driver is being located.

  • Driver assigned – A driver has been assigned to your shipment. The assigned driver's name will also appear in the dashboard.

  • En route to pickup – The assigned driver is on the way to pick up your freight. 

You can see all shipment statuses and activity updates on your tracking page. Activity updates appear under Activity in the bottom left corner of the map. Live tracking does not begin until the driver starts and the Activity update changes from Driver assigned to En route to pickup (and shipment status changes to In Transit).