Can I dispute the late delivery for a shipment with a National LTL Partner Carrier?

Only guaranteed shipments are eligible for late delivery disputes. In some cases, carriers will refund the guaranteed portion of your shipment cost if a shipment does not arrive by the specified delivery window.

It's important to note that for non-guaranteed shipments, National LTL Partner Carriers provide estimated delivery dates, meaning the shipment may arrive on a date other than the one specified.

To learn more about each service level and price option, please refer to this article. 

Important: Disputes must be submitted within 15 days of the ship date. After this window, most carriers will no longer accept or process the claim.

Can I get a refund if my delivery is a day or two late?

Usually not. Standard LTL transit times are estimates, not guarantees, so carriers generally do not refund when a delivery arrives later than the estimated delivery date on Standard service. If a guaranteed-by-date service was purchased and the carrier missed it, that's the exception — a guaranteed shipment may qualify for a refund of the guarantee charge. If you need a firm date, choose guaranteed service at booking.