---
title: What should I do if I can't find a shipment in the dashboard?
description: What should I do if I can't find a shipment in the dashboard?
---

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# What should I do if I can't find a shipment in the dashboard?

In the billing dashboard, type your shipment ID, PRO, reference number, or location in the search bar located under the “Get statement of account” button. Be sure to use the “Search by shipment#” search bar instead of “Search shipments.”

![](https://mothership-82b9f0d5111d.intercom-attachments-7.com/i/o/411179794/e017050a9a4f53f60807a12f/VcefCLr22eVPebwgGabT0KxTFQv8KtAVYtyZr85bPKfAPD7YFee2sY8jvLbPV_A04_6tooKLQbItja7kLCWGWZFbvcqwFlpI6LnnJfLt7gaEJp25DUL7IB271e7-kFbV5mV7ESOj?expires=1775390400&signature=fe5054b13b373f70a2fc49419c080b846b392b9821fd30530d9e3f79eff87972&req=cCEmF853mohbFb4V1XW4gSimjIsSmpxw%2B%2BGv9lumvNqvix5hzi11yljR97qS%0AdcQeCLI9eiL9tfZDuxC0Vyl7YA%3D%3D%0A)

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