---
title: How do I return a shipment to the sender, and what does it cost?
description: How returning freight to the shipper works and how it's charged.
---

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# How do I return a shipment to the sender, and what does it cost?

## How returns to the sender work and how they're charged.

Returning freight to the shipper (a return-to-sender, or RTS) is booked as its own new shipment back to the origin — it isn't a free reversal of the original order. If freight was refused or the wrong items were sent, contact Support with your shipment number and we'll help set up the return. Expect a new charge for the return leg (priced like any shipment on that lane), plus any storage that accrued while the freight waited.

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