---
title: Prepay Low Balance Alerts Now Available | 2025-11-17
description: You’ll now receive in-product and email alerts when your prepaid balance runs low—about three shipping days remaining—so you can top up funds in advance and avoid shipment interruptions.
---

[Skip to content](https://help.mothership.com/prepay-low-balance-alerts-now-available-2025-11-17#main-content)

[![](https://help.mothership.com/hs-fs/hubfs/unnamed-1.png?width=150&height=15&name=unnamed-1.png)](https://mothership.com)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Mothership Help Center](https://help.mothership.com/?hsLang=en)
2. [Product Updates / Changelog](https://help.mothership.com/product-updates-changelog?hsLang=en)

# Prepay Low Balance Alerts Now Available | 2025-11-17

## You’ll now receive in-product and email alerts when your prepaid balance runs low—about three shipping days remaining—so you can top up funds in advance and avoid shipment interruptions.

**Release Date:** 2025-11-17

We’ve added helpful logic to alert users when their **prepaid funds are running low**, ensuring smoother operations and fewer missed shipments. When your available balance reaches roughly **three shipping days’ worth of funds**, you’ll automatically receive both **email** and **in-product notifications** prompting you to add funds.

#### **Impact**

Prepay users now have clear visibility into when they’re nearing a low balance, helping prevent booking disruptions and reducing unexpected pauses in shipment activity. Alerts appear directly within your dashboard and are also sent via email for additional visibility.

#### **What to do next**

If you use prepaid funds, keep an eye out for these new alerts and top up your balance when prompted to ensure uninterrupted booking. For details on managing your prepaid balance, visit our [Prepay Funds Help Center Article](https://help.mothership.com/how-do-i-load-funds-into-my-account-through-prepay?hsLang=en).

- [FAQs](https://help.mothership.com/faqs?hsLang=en#main-content)

    - [Technical Questions](https://help.mothership.com/faqs?hsLang=en#technical-questions)
- [Getting started](https://help.mothership.com/getting-started?hsLang=en#main-content)

    - [Access Plan](https://help.mothership.com/getting-started?hsLang=en#access-plan)
- [General](https://help.mothership.com/general?hsLang=en#main-content)

    - [Billing](https://help.mothership.com/general?hsLang=en#billing)
    - [Quoting and Booking](https://help.mothership.com/general?hsLang=en#quoting-and-booking)
    - [Shipping](https://help.mothership.com/general?hsLang=en#shipping)
    - [Tracking](https://help.mothership.com/general?hsLang=en#tracking)
    - [Support](https://help.mothership.com/general?hsLang=en#support)
    - [Claims and Insurance](https://help.mothership.com/general?hsLang=en#claims-and-insurance)
- [Reports](https://help.mothership.com/reports?hsLang=en)
- [Integrations](https://help.mothership.com/integrations?hsLang=en)
- [Glossary](https://help.mothership.com/glossary?hsLang=en)
- [Account](https://help.mothership.com/account?hsLang=en#main-content)

    - [Notifications](https://help.mothership.com/account?hsLang=en#notifications)
- [Podcast](https://help.mothership.com/podcast?hsLang=en)
- [Product Updates / Changelog](https://help.mothership.com/product-updates-changelog?hsLang=en)
- [Terms & Policies](https://help.mothership.com/terms-policies?hsLang=en)

Copyright © 2026, Mothership Technologies, Inc.