--- title: How do I reschedule the pick-up window for my shipment? description: How to reschedule a pickup window, for both unallocated and carrier-canceled shipments. --- [Skip to content](https://help.mothership.com/how-do-i-reschedule-the-pick-up-window-for-my-shipment#main-content) [![](https://help.mothership.com/hs-fs/hubfs/unnamed-1.png?width=150&height=15&name=unnamed-1.png)](https://mothership.com) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Mothership Help Center](https://help.mothership.com/?hsLang=en) 2. [General](https://help.mothership.com/general?hsLang=en) 3. [Tracking](https://help.mothership.com/general?hsLang=en#tracking) # How do I reschedule the pick-up window for my shipment? ## Reschedule a pickup, including after a missed pickup. ### How do I reschedule a pickup (including after a missed one)? You can reschedule the pickup window from the shipment — the steps differ slightly for an unallocated shipment vs. one where the carrier canceled at pickup. Both are covered below. --- We understand that things change, and made it easy to reschedule shipments directly through the dashboard. There are a couple of instances when you can reschedule: 1. The shipment has not been allocated to a carrier, and you would like to make changes. 2. The carrier arrived and was unable to load your shipment, prompting a notification to reschedule the pick-up window. To reschedule the pick-up window, please visit the tracking page of your Mothership dashboard.   #### **If your shipment is unallocated:** Select the shipment you want to reschedule and click Edit in the top right corner of your browser. A drop-down menu will pop up for you to select "Reschedule pick-up window." [![](https://help.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/Group+685+(2).png?width=670&height=449&name=Group+685+(2).png)](https://help.mothership.com/hubfs/Knowledge%20Base%20Import/Group+685+(2).png?hsLang=en) Select the shipment you want to reschedule and click edit in the top right corner of your browser. A drop-down menu will pop up for you to select "Reschedule pick-up window" [![](https://help.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/Group+686+(3).png?width=670&height=453&name=Group+686+(3).png)](https://help.mothership.com/hubfs/Knowledge%20Base%20Import/Group+686+(3).png?hsLang=en) #### **If the carrier canceled at pick-up:** Whenever a carrier cancels at pick-up, you’ll receive an email notifying you to reschedule the pick-up window. In the Dashboard, you will see the shipment in the Pending column.   [![](https://help.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/Screen+Shot+2022-08-19+at+12_30_03+PM.png?width=670&height=463&name=Screen+Shot+2022-08-19+at+12_30_03+PM.png)](https://help.mothership.com/hubfs/Knowledge%20Base%20Import/Screen+Shot+2022-08-19+at+12_30_03+PM.png?hsLang=en) When you open the shipment, it will have an “Action required” notification. Click the Edit button, and select "Reschedule pick-up window." [![](https://help.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/YKvl8fLeXQbf4D__-EZsuLvK3w14wMx-cz2u9o9qlf9VfIfMhHyiuxBbQOfRSFQyfVjau7Qv_AgOjFy3-JFtBVvtGt5m7DcCK8kQ1SSEdTSIU1IR9Du-kAeJpkGDzxb2kTaxMeFu9x02bhXMGTX7h.png?width=1600&height=383&name=YKvl8fLeXQbf4D__-EZsuLvK3w14wMx-cz2u9o9qlf9VfIfMhHyiuxBbQOfRSFQyfVjau7Qv_AgOjFy3-JFtBVvtGt5m7DcCK8kQ1SSEdTSIU1IR9Du-kAeJpkGDzxb2kTaxMeFu9x02bhXMGTX7h.png)](https://mothership-82b9f0d5111d.intercom-attachments-7.com/i/o/565482807/350b5cd5e0c0aa4067621527/YKvl8fLeXQbf4D__-EZsuLvK3w14wMx-cz2u9o9qlf9VfIfMhHyiuxBbQOfRSFQyfVjau7Qv_AgOjFy3-JFtBVvtGt5m7DcCK8kQ1SSEdTSIU1IR9Du-kAeJpkGDzxb2kTaxMeFu9x02bhXMGTX7hEo?expires=1772020800&signature=9896e4be3fa1aa468b72619ed203140114116379d2e750e9f20c943e7a689fc1&req=cSYiEsF8lYFYFb4V1XW4gZ0z5vLkefVk7caIgPQEiQB4Rdf5o9bx8fy31r%2F4%0AWwabpSqC05rJHBObYyT3iDQQvw%3D%3D%0A) Type in your new freight ready time and click "reschedule" in the bottom right corner. [![](https://help.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/Group+687+(7).png?width=670&height=415&name=Group+687+(7).png)](https://help.mothership.com/hubfs/Knowledge%20Base%20Import/Group+687+(7).png?hsLang=en) A confirmation pop-up will appear. You must select "save changes" for your freight-ready time to be updated. [![](https://help.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/Group+689+(1).png?width=670&height=454&name=Group+689+(1).png)](https://help.mothership.com/hubfs/Knowledge%20Base%20Import/Group+689+(1).png?hsLang=en) Once your changes have been saved, you'll see a confirmation page with the updated pick-up window. - [FAQs](https://help.mothership.com/faqs?hsLang=en#main-content) - [Technical Questions](https://help.mothership.com/faqs?hsLang=en#technical-questions) - [Getting started](https://help.mothership.com/getting-started?hsLang=en#main-content) - [Access Plan](https://help.mothership.com/getting-started?hsLang=en#access-plan) - [General](https://help.mothership.com/general?hsLang=en#main-content) - [Billing](https://help.mothership.com/general?hsLang=en#billing) - [Quoting and Booking](https://help.mothership.com/general?hsLang=en#quoting-and-booking) - [Shipping](https://help.mothership.com/general?hsLang=en#shipping) - [Tracking](https://help.mothership.com/general?hsLang=en#tracking) - [Support](https://help.mothership.com/general?hsLang=en#support) - [Claims and Insurance](https://help.mothership.com/general?hsLang=en#claims-and-insurance) - [Reports](https://help.mothership.com/reports?hsLang=en) - [Integrations](https://help.mothership.com/integrations?hsLang=en) - [Glossary](https://help.mothership.com/glossary?hsLang=en) - [Account](https://help.mothership.com/account?hsLang=en#main-content) - [Notifications](https://help.mothership.com/account?hsLang=en#notifications) - [Podcast](https://help.mothership.com/podcast?hsLang=en) - [Product Updates / Changelog](https://help.mothership.com/product-updates-changelog?hsLang=en) - [Terms & Policies](https://help.mothership.com/terms-policies?hsLang=en) Copyright © 2026, Mothership Technologies, Inc.