Refer to your shipment method below to see which steps are required to change your pick-up or delivery address.
Direct Deliveries (within Mothership's same-day local zones)
Pick-up Address: Reach out to us via the “Support” tab of the Dashboard and supply the new address and we'll have it changed the instant we see it. Please note that if the verified carrier is already at or near the pick-up location, we will charge an incidental fee of $49 – our standard single pallet rate.
Delivery Address: Same as above - provide us with the new address via the "Support" tab in the Dashboard, and we'll take care of the rest. Please note that if the verified carrier has picked up your shipment and is already en route to delivery, we will charge an incidental fee of $49 – our standard single pallet rate.
If the shipment hasn't been picked up yet and the change doesn't impact pricing (e.g. adding a suite number that you forgot to include initially), you can also edit the shipment details yourself.