If you need to cancel a shipment, you will not be charged a fee if your shipment hasn't been assigned to a driver yet. However, if a driver is already on their way to pick up the shipment, cancellation fees will apply.
For direct shipments, the cancellation fee starts at $49. This applies to Standard service level, but please be aware that this charge doesn't cover any wait time beyond the provided free time.
Direct shipments requiring a tractor trailer incur a $200 charge if the driver is en route to pickup at time of cancellation.
For shipments with an Amazon appointment a cancellation fee of $25 applies if the shipment is canceled less than 72 hours before the Scheduled Arrival Time.
Cancellation fees for integrated shipments vary depending on the LTL carrier involved.
Please reference the guide below for additional detail.
Unallocated - our system is waiting to send offers to nearby drivers until your shipment's freight ready time is approaching.
Finding carrier - the automatic dispatch has been deployed and a driver is being located.
Carrier allocated - the dispatch has been accepted, and a driver is now assigned.
Enroute to pickup - the driver assigned is now on the way to pick up your freight.
You can see all shipment statuses on your main tracking page or on the Activity timeline within a specific shipment. Live tracking does not start UNTIL carrier starts and updates shipment from carrier allocated to enroute to pickup
